FAQ | Tonic

Both Subscription and Single Order clients will need to create an account with TONIC by entering an email account and password. By creating an account with TONIC, re-ordering replenishment items or a full kit can be done with the click of one button.

You can email us at cs@tonickit.com or Login to your account:

Go to REPLENISH ITEMS Tab (for both single order and subscription clients):

* Treatments (eyecream/acne topical/clay mask)--> Go to the PREVIOUSLY USED TREATMENTS section and select the treatment that you want to re-order. Checkout.

If you would like to try a different or new treatment, Press TRY A NEW TREATMENT. Pick the treatment you want to order. Checkout.

* Regular Kit items--> Please go to CURRENT KIT ITEMS section. Select the item(s) that you want to purchase and check out.

If you would like to try a different or new treatment, please refer to "HOW TO MODIFY KIT ITEMS" in the FAQ.

 

You can email us at cs@tonickit.com or:


Single order clients:  Go to REPLENISH ITEMS Tab-->CURRENT KIT ITEMS section and select the “MODIFY ITEMS” button. This will take you to a page that allows you to select new items or switch brands. Once you confirm your changes, it will refresh the CURRENT KIT ITEMS section.  

Please select the items you would like to purchase only AFTER you make any desired changes.

Subscription clients: Go to MY SUBSCRIPTION Tab. This will take you to a page that allows you to select new items or switch brands, any changes you make will be reflected in your next shipment, which will be sent as per your regular shipment cycle. 

You can email us @ cs@tonickit.com or else the cancel subscription and changing of shipment frequency can be found in the  MY SUBSCRIPTION tab. If you would like to have your kit sent ASAP, just change the shipment frequency accordingly.

You can convert into a subscription package if you choose by emailing us at cs@tonickit.com or clicking into the “MY ORDER” tab and hitting the “CONVERT TO SUBSCRIPTION” button. You will be able to modify your kit prior to finalizing.